Support and Maintenance
Comprehensive support whenever you need it. We offer Live support through our backoffice interface, remote support via the telephone and internet and onsite support as required.
If you require training then your support package includes unlimited training at our offices.
Maintenance can also be scheduled to your requirements either remotely or on site.
Should you not require our complete support package a smaller version is available.
Gold Package
- Initial training
- Hardware diagnostics and standard time call out
- hardware repairs at cost
- Automated Offsite Remote Backup
- Access to telephone / remote support on a pay as you go basis ( office hours )
Platinum Package
As above but with
- Access to telephone / remote support included ( unsociable hours )
- Priority Call out
- Database review and monitoring
